Shipping & Return Policy

Standard Free Shipping

BonziCart.com offers free regular shipping on all orders shipped to residential or commercial addresses within India for a limited period. Orders are delivered Monday through Saturday (excluding holidays).

Shipping of the ordered item from BonziCart may range from 3 to 8 working days approximately, and it is also dependent on the buyer’s geographical reach.

Premium Shipping

Rush delivery is available for some in-stock small package items for an additional charge. Use our contact to Seller form with your request, and sellers will verify if the item(s) are eligible for overnight, 2nd day or 3rd-day delivery. We will respond with the options and shipping charge estimates in the due course. Expedited shipping is only available for addresses in the contiguous 28 states, and the delivery date is dependent on the time of the day during which an order is received.

Ground Shipping

Our Small/Medium/Big shipments over the ground will be delivered via delivery services such as Blue Dart, DTDC, Xpressbee etc. Orders might typically take 3-8 business days to process, and in-stock items will usually be delivered within 3-8 days from the date of shipment (depending on origin and destination). If there is a delay, you will be notified by email. No signature is required for standard ground shipping.

Delivering to Limited Access Addresses

Some addresses may not be accessible by freight carriers or have limited access to ground deliveries. In such cases, customers are responsible for all additional delivery charges (e.g. ferry, local delivery services, etc). Please use our contact link to contact sellers form to alert sellers of any such special delivery requirements to ensure your order reaches the final destination.

International Shipping

Currently, international shipping is not available via our BonziCart.com website. If you are interested in shipping to overseas, special arrangements can often be made for larger orders. The customer is responsible for international shipping costs, including taxes or duties. Please use our contact link to obtain a quote from sellers, prior to placing any international order.

In-Stock

In-stock items are then assigned a tracking number from the associated shipping service. You will receive an email notification from BonziCart.com with the Shipping Vendors webpage along with your tracking number(s) and often with the estimated delivery date. If your order ships via a freight service, your email message will also include the tracking number. If your order contains items/goods from multiple sellers, then the shipment will also happen from different locations with individual tracking numbers from each seller which might also be delivered in different timelines.

Backorders

If an item is out of stock, BonziCart Sellers will determine the manufacturer's estimated restocking date, and they will update the processing time, so that you can decide what you would like to do. If you retain your order, then the seller will keep you apprised of any changes in timing, since estimates can vary for a variety of reasons. Incomplete orders will not be shipped unless arrangements are agreed upon. Once all items are in stock, the completed order gets shipped and tracking information will be communicated via email and an update will be posted in the portal as well.

Receiving Damaged Shipments

Sometimes, despite all precautions, damages do occur. It is important that you note all issues and communicate with BonziCart Sellers quickly so that our sellers can follow up promptly.

Partial Damage

If only part of an item or one of the multiple items are damaged, you may wish to accept the order and request replacements. Make notations on the delivery receipt and notify to the seller(s) in the product replacement page with clear pictures and descriptions. The seller (s) will follow up with the manufacturer to see if replacement parts are available and further communicate the details along with the decisions made for the replacement case with our customers.

Damage Discovery

If you discover damages after the delivery is complete, please contact the seller(s) within 24 hours so that sellers may resolve the situation immediately. Most sellers/manufacturers require damage claims within 72 hours, so it is imperative that you notify us promptly. Take digital photographs of all package and product damage and keep the original packaging, until directed otherwise.

Returns Policy does not apply to products that fall under the category “Non-Returnable/Non-Cancellable” products. Items shipped from BonziCart can be returned within Seven days of receipt for domestic buyers and 15 days for the oversea buyers. A complete refund shall be provided if the seller is unable to fulfil the replacement for any reason. The buyer can apply for a replacement or a refund if the product is not as described.

The buyer shall ensure that the package is not tampered with or damaged before accepting the delivery. The buyer shall be eligible for a replacement/refund in case of receiving a damaged product. Under no circumstance, BonziCart bears the expense for the return of the shipping. Customers can apply for a refund within a specified period if they like the product. For this, the product should be provided back in good condition. The refund amount will be credited back to the customer’s account within 10-15 days from the date of applying for the same.

For international customers, the refund will be provided in their original mode of payment. In case if you do not receive the refund within the specified period, report to us with details of the product you bought and the transaction. The customer will not be eligible for the replacement/refund in cases of mishandling the product bought. If in case a wrong complaint is raised, you will not be eligible for the replacement/refund. In case if the seller regrets to bear the shipping cost of returning the damaged product a partial refund shall be provided to the buyer, and the buyer can keep the product. This option is available only after a mutual agreement between the buyer and the seller.

Non- Cancellable/Non-Returnable Products

The buyer shall have a clear understanding of certain products that fall under the category of “Non-Cancellable” or “Non-Returnable” products. The buyer agrees that the order of these products shall not be cancelled or returned unless approved by the seller.

Customized Products

Customers can apply for a personalized product after an agreement between the buyer and the seller. All the legal liabilities of customized products will be the responsibility of the seller alone. BonziCart will not be responsible for the voids of personalized products. The buyer has to confirm the specification of the customized product clearly before placing an order. Offering a refund or replacement for customized order is the sole responsibility of the seller. BonziCart will not be responsible for any loss incurred to the seller/buyer in this transaction.